Credit Control Officer

What you'll do

• Review customer accounts and ensure adherence to approved credit limits.
• Monitor daily customer balances and ensure goods are issued against available credit or deposit.
• Follow up with customers on overdue accounts and coordinate debt collection efforts.
• Ensure accurate allocation of payments and reconciliation of customer accounts.
• Maintain updated customer master data including credit limits, terms, and contacts.
• Prepare weekly and monthly reports on receivables, overdue accounts, and credit exposure.
• Recommend customers for credit limit review based on payment history and exposure.
• Liaise with sales to resolve customer disputes impacting collections.
• Enforce credit policy and escalate risks to supervisors as required.
• Perform any other duties assigned by the supervisor.
• Safeguard company receivables and cash flow.
• Ensure timely collection and proper application of receipts.

What you'll bring

• Bachelor of Commerce or Business Administration (Accounting/Finance).
• 3-4 years’ experience in credit control, accounts receivable, collections, recovery, or related roles.
• Strong accounting and reconciliation skills.
• Knowledge of credit risk and customer analysis.
• Proficiency in Microsoft Excel and ERP systems (e.g., Navision).
• Strong analytical, communication, and negotiation skills.
• Demonstrated behaviours: common purpose, open communication, setting and achieving targets, sense of urgency and agility, accountability, collaborate effectively, result-driven mindset, trust and mutual respect, customer focused, innovation and continuous learning, and sense of belonging.

Helpful experience

• ACCA/CPA Level 2.